378,01 $ USD
378,01 $ USD
Good, but would have been better if the pilot provided English commentary
The tour itself was excellent, the pilot was very knowledgeable and showed us the main sights in the surrounding areas. However, the experience was almost entirely ruined by the miss management of viator during the check in procedure at Nice airport. Upon our arrival I was told that firstly I was at the wrong airpoirt, they said I had booked from Monaco airport, and secondly that I had booked a 7 minute flight and not the 20 minute flight which I had booked and paid for. Thankfully I had the good sense of taking my mobile phone with me which had the booking confirmation. It was clear from the confirmation that the booking was from Nice airport and the flight was for 20 minutes. I showed the lady at the air Monaco desk this, and she said that I was wrong and that they were right. I eventually persuaded her to contact the manager by phone, he was nothing but rude and arrogant. He argued time and time again that they were right despite the fact that I had the confirmation email. Having discussed the matter for some 10 minutes or so, he quite flippantly told me to hand the phone back to his colleague, and we were then told by her that we could go on the flight which we had booked and paid for. This experience was a surprise present for my wife's birthday, and unfortunately due to the incompetence of viator and their agents her surprise was ruined and will be remembered for all the wrong reasons. Thank you very much viator, for disappointing my wife and spoiling what should have been a lovely birthday present.