I was very very disappointed with my experience in booking this tour. When I purchased through Viator online, I was told that ALL I had to show to get on to the hop on bus tour was Either my printed voucher, or the app on my phone, and that I could board any bus along the route. I got all the way to New York and was at one of the stops waiting to see a bus to hop on and after about an hour waiting I called the phone number provided to me, and they told me I had to get to a location in downtown NY to exchange my voucher for tickets!!! I was sure they were mistaken and kept telling them that Viator had specifically told me all I needed was the printed voucher or my phone app!! After calling back and forth to Viator and this tour agency for about another hour of frustration. I was finally told that Viator was the one at fault for giving me that information. I was very inconvenienced and lost hours of my vacation time finally finding my way to the tour agency and having to exchange my voucher from Viator for tickets. I will NOT TRUST Viator in the future and will have to make sure they are giving me the correct information on how to get on tours.
We decided to try the Hop-On-Hop-Off tour because it offered my family of 4 the opportunity to see many of the sights of NYC that we wouldn't otherwise be able to see during our short visit. We have used Hop-On-Hop-Off tours in other cities worldwide and found them to be very professional and informative, and also provide us with an easy way to navigate unknown locales. Our 1st day in NYC, we took the bus north from Times Sq. up through Harlem and back to TS. The driver was great and negotiated the traffic like it was nothing and the bus stayed on track with the narration on the head-sets. Overall, day 1 was enjoyable. Day 2 we took the bus south from TS to the Battery park area. What can I say, our second day's experience nearly made me swear off ever using Hop-On-Hop-Off tours ever again. The way the driver handled the bus and his skill actually lack of skill was terrible. His use of both the gas pedal and brake pedal nearly made everyone in my group sick - lurching forward, slamming on the breaks, jerking, and swerving were never-ending. I understand NYC traffic is an issue and sometimes sudden breaking or acceleration can't be avoided, but on this bus, with this driver, it was constant and not caused by the crazy NYC traffic! And to add to the sickening ride, the narration was completely off so we had no idea what we were seeing, which was very frustrating. There wasn't a guide on the bus that we could see and with the ride being so jerky, we dared not go from the back of the top deck down to talk with the driver for fear of getting seriously jolted around. Needless to say, we got off when we realized this tour wasn't getting any better. We took the subway for the rest of the day. We chose not to do the night tour because we didn't want to possibly have another sickening bus ride and sour our whole experience and we ran out of time for the harbor cruise. I'm torn on this recommendation - first day was fine, but the second day was awful. Overall, Ill give it a 2-star rating, reluctantly.
Very easy to exchange tickets and found it a good way to get around town. The buses come very frequently. Particularly enjoyed the night tour and the Brooklyn tour. One small moan was a guide on one of the buses who we could not understand but we just switched to the pre recorded commentary, it did not spoil the tour. Would do again.
Great tour so you can see most of New York City and beyond some, make sure you have a good hat and gloves for excellent photos from upside deck in the cooler months. Most guides are very entertaining and clear enough to hear. Fantastic value for money, would need at least 2 day tour as it very hard to get everything tour in, in one day.