17,33 $ USD
17,33 $ USD
Mixed feelings about this company. Booked both for arrival and departure transportation. When we got to the designated place to meet the driver, we could not find him. I called the company, very hard to understand the woman on the other end due to heavy accent. She said he would be there in 10 to 15 minutes and stay where we were. Did as instructed. After 15 minutes we called again, this time we were told the driver had been waiting there for us all along,two stores down! We went to find the driver, and he was there lounging back against the wall. I know we had positively already looked there when we first got to the hall. And why weren't we called?? After that, the drive to our hotel was uneventful.
Fortunately our departure transfer was seamless and pleasant. Driver was actually a bit early and notified the front desk to let us know he was there when we were ready.
showed up 45minutes late
DRIVER WAS LATE
Our flight from JFK to Gatwick was delayed. Immediately after meeting the driver he mentioned that he had been waiting for too long. He wanted us to pay him extra (in cash) which we refused. Would not recomend to book through this service provider.
THE COMPANY LOST MY BOOKING DESPITE HAVING MADE IT MONTHS IN ADVANCE....ONLY DISCOVERED THIS BECAUSE I CALLED 2 HOURS PRIOR TO ARRIVAL TO RECONFIRM THAT THEY WOULD BE THERE AND READY TO TAKE ON LOTS OF LUGGAGE AS I HAVE ALSO DONE WHEN BOOKING. I COULD NOT FIND ANY CONTACT INFO FOR VIATOR ANYWHERE SO COULD NOT CALL THEM!
THEY PROMISED THE DRIVER WOULD BE THERE BY THE TIME MY FLIGHT LANDED...WHICH HE WASN'T. WAITED 30 MINUTES ONLY TO BE TOLD THAT ALL OF MY LUGGAGE MAY NOT FIT IN THE VEHICLE.
THE DRIVER - LUGGAGE WAS PUT INTO THE CAR NO PROBLEM- DRIVER WAS A LOVELY MAN-FRIENDLY RESPECTFUL AND HELPFUL.